Service Agreement
TELECOMMUNICATIONS SERVICE AGREEMENT
Pursuant to this Agreement (“Agreement”) entered into between Santa Rosa Communications, LTD. (“Company”), and the customer identified on the Letter of Agency (“Customer”), Company agrees to provide and Customer agrees to purchase the services and/or equipment (“Service” and/or “Equipment”) described on the Letter of Agency or in addenda attached hereto (each a “Service Description”), at the prices and on the terms and conditions stated in such Service Description and below, and as provided in the Company's published terms and conditions of services.
1. TERM OF SERVICE : Service shall be provided on a month to month basis, unless specified elsewhere in this Agreement. If customer has a Term Agreement, at the expiration of the Term, this Agreement shall continue in effect with respect to the Service on a month-to-month basis, until canceled by either party on thirty (30) days notice; provided, however, that the Service Charge during such period shall be the then current monthly rate as published on Company's website or Company's standard price list. Rate and Service information is available at our office in Vernon or at www.srtc.coop . Rates are subject to change at any time without notice.
2. PAYMENT : Customer is responsible for timely payment of all charges for facilities and services furnished by the Company, including all applicable federal, state, local sales, use and excise taxes and fees. Bills are due and payable upon receipt. Any amount not received within 15 days after the invoice date listed on the bill will be subject to a late charge of 1-1/2% per month or the maximum rate allowed by law, whichever is less. Checks returned for insufficient funds or non-existent accounts are subject to a $25.00 return check charge. Customer must notify Company of any disputed amounts. All disputes concerning or affecting payment of bills for charges totaling $10,000 and above shall be resolved through binding arbitration.
3. LIMITATIONS OF LIABILITY : COMPANY'S LIABILITY FOR DAMAGES, ACTUAL OR CONSEQUENTIAL, ARISING OUT OF MISTAKES, ACCIDENTS, ERRORS, OMISSIONS, INTERRUPTIONS, DELAYS, OR DEFECTS IN TRANSMISSION, OR FAILURE IN FACILITIES, WHICH OCCUR IN THE COURSE OF FURNISHING SERVICE(S) OR FACILITIES SHALL NOT EXCEED A CREDIT AMOUNT AS SET FORTH BELOW. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR DAMAGES, ACTUAL OR CONSEQUENTIAL FOR FAILURE OR PERFORMANCE OR OF FACILITIES DUE TO CAUSES BEYOND ITS CONTROL, INCLUDING, BUT NOT LIMITED TO ACTS OF GOD, OR COMPLIANCE WITH RULES OR ORDERS OF REGULATORY OR JUDICIAL AUTHORITIES. COMPANY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ITS SERVICE OR EQUIPMENT, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AS OTHERWISE MAY BE PROVIDED UNDER SEPARATE CONTRACT.
4. TERMINATION : Customer may terminate Service for any reason, provided, however, that all sums then due and payable plus all future monthly charges hereunder shall become immediately due and payable to Company. Company may refuse or terminate Service to Customer for nonpayment of bills, violation or noncompliance with any provision of law, federal or state regulations, and for excessive or improper use of service.
5. INDEMNIFICATION : Company, its affiliates, and each of their respective owners, directors, employees, and officers will not be responsible for any third-party claims against Company that arise from Customer's use of the Service. Customer further agrees to defend Company against any such Claims and to pay, without limitation, all litigation costs, reasonable attorneys' fees and court costs, settlement payments, and any other damages awarded or resulting from any such Claims.
6. TIMING OF CALLS : Call timing begins when the called party answers. Chargeable times for calls ends when one of the parties disconnects the calls. Unless otherwise specified, calls are timed by the Company in sixty (60) second increments.
7. SERVICE RATES : Customer acknowledges that this Agreement is subject to all applicable federal and state laws, rules and regulations, and the Company's published rates, terms and conditions of service available at the Company's offices or website located at www.srtc.coop . Top
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Letter of Agency
Letter of Agency
By signing below, I am authorizing Santa Rosa Communications, LTD. to become my new long distance telecommunications carrier including but not limited to long distance management, service inquiries and ordering. Santa Rosa Communications, LTD. will act as the sole agent to advise Santa Rosa Telephone Cooperative, Inc. of the preferred interexchange carrier (“PIC”) as selected on this long distance application. I understand that only one telecommunications carrier may be designated as my preferred carrier for any one telephone number of each of the services listed below.
I understand that there is no charge to change my preferred carrier(s). If I wish to return to my current preferred carrier(s), I may be required to pay a reconnection charge. I also understand that my new preferred carrier(s) may have different calling areas, rates, and charges than my current preferred carrier(s), and that by signing below I indicate that I understand these differences (if any) and am willing to be billed accordingly.
I hereby request and authorize Santa Rosa Communications, LTD., as my preferred interexchange carrier on each of the following services as of this date:
Telephone number(s) to be changed: _______________________________________________
Local Telephone Service: SANTA ROSA TELEPHONE CO-OP, INC.
InterLATA Toll Service: SANTA ROSA COMMUNICATIONS, LTD.
IntraLATA Toll Service: SANTA ROSA COMMUNICATIONS, LTD.
International Toll Service: SANTA ROSA COMMUNICATIONS, LTD.
Customer Billing Name: ______________________________________________________
Customer Billing Address: ______________________________________________________
City: _____________________ State : ______________________ Zip Code: ______________
Customer Street Address: ______________________________________________________
City: _____________________ State : ______________________ Zip Code: ______________
Customer Service ID*: ______________________________________________________
I certify that I have read and understand this Letter of Agency, I further certify that I am at least eighteen years of age, and that I authorized to change the preferred carrier(s) for services to the telephone number(s) listed above. By signing this authorization, the customer acknowledges he/she has read and understands and agrees with the terms and conditions specified in this agreement, as set forth above and on the reserve side hereof.
Customer Signature: __________________________________ Date: ____________________
* Some means of identifying the customer such as mother's maiden name, date of birth, last 4 digits of social security number. This will be used when changing the letter of agency.
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