Call Forwarding lets you transfer your incoming calls automatically to any other telephone you can dial within the continental U.S.A. without the assistance of an operator.  HOW IT WORKS

This service lets you add a third person to your conversation.   HOW IT WORKS

Speed Calling provides one-digit codes for up to 8 or two-digit codes for up to 30 of the telephone numbers you call most. You can dial both local and long distance calls with Speed Calling.    HOW IT WORKS

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This service lets you answer a second call while you are using your telephone. How It Works: When you're on the phone, a beep tells you a second call is waiting. Only you hear this tone. The second caller hears only the normal ringing tone.  If you don't answer the second call within 10 seconds, another beep reminds you it's there.   HOW IT WORKS

Automatically dials a phone number 30 seconds after taking the phone off the hook.   HOW IT WORKS

Caller ID is an optional service which allows you to see the telephone number (Calling Number Delivery) and/or name (Calling Name Delivery) of most incoming calls on your display * , even before you answer the phone. It allows you to screen your calls and decide if you should take the time to answer them now or later. The numbers and names of your incoming calls are stored and depending on your equipment, the date and time of the call as well. You can find out who called while you were away and even identify callers who hang up on your answering machine without leaving a message. 

* Special equipment is required to display the features of Caller Number Delivery and Caller Name Delivery. You may purchase this equipment from local retailers in your area.  HOW IT WORKS

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Automatically reject all calls that have been marked by the caller as "anonymous" or "blocked".  HOW IT WORKS

Automatic Call Back calls back the last number you called, whether you received a busy signal or need to reconnect that person.  HOW IT WORKS

Automatic Recall calls back the last number that called you even if you don't know the number or who called. If the line is busy, Automatic Recall keeps trying for up to 30 minutes. When the line is free, Automatic Recall signals you with a special ring and places the call for you.  HOW IT WORKS

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Call Tracing Service initiates a trace of the last call you received. The number from which threatening or obscene calls are made will be provided to the authorities if you wish to file a complaint. Call Trace details will only be provided to telephone company security personnel and appropriate law enforcement agencies should you choose to pursue an investigation. There is a charge for each successful Call Trace. HOW IT WORKS

Selective Call Forwarding forwards calls from up to ten numbers that you select. You can forward your calls to a local or long distance number. You will be charged for any long distance. HOW IT WORKS

Selective Call Rejection rejects calls from up to 10 specific numbers. The last number that called you (a private entry) can be put on your list to prevent that number from reaching you again. Calls from numbers on your list will hear a recorded message saying you are not accepting calls. Your phone does not ring. HOW IT WORKS

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Selective Call Waiting identifies important callers or callers you want to screen with a distinctive ring or tone. When you receive calls from one or up to ten selected numbers, your phone will signal you with a special ring. You can then decide how or whether to answer the phone. HOW IT WORKS

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Allows the customer to see the name and/or number of an incoming call while the customer is off hook on a call.  Call Waiting ID includes the functionality of the Call Waiting feature with the functionality of either Calling Name Delivery and/or Calling Number Delivery.

To Forward Calls: On rotary dial 72 and wait four seconds. On push button dial 72 and # key. Listen for a second dial tone, then dial the number to which you want your calls forwarded. Two short tones will indicate the number has registered.

Call Forwarding is in effect when the other telephone is answered. Stay on the line for at least five seconds. 

If the line is busy or there is no answer, hang up and immediately repeat the first two steps. 

Call Forwarding will be established automatically when you hear two short tones plus dial tone. No answer is required to activate Call Forwarding on the second attempt. 

To Cancel Forwarding: On rotary dial 73 and wait four seconds. On push button dial 73 and # key. Listen for two short tones plus dial tone. Call Forwarding is cancelled.

Some Things To Remember: Call Forwarding continues until you cancel it from your telephone. 

You can still make outgoing calls from your telephone while Call Forwarding is established. 

A short ring will be heard whenever your number is called to remind you your telephone calls are forwarded. You cannot answer these calls.

If other persons use your telephone, let them know when incoming calls are being forwarded especially if they are expecting an important call.

Don't forget to tell the person who will receive your calls that you are using Call Forwarding especially if you will not be where your calls will be forwarded. 

You pay applicable charges, if any, for calls forwarded from your telephone. 

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To Add A Third Person To Your Conversation:

Press the switchhook once, firmly (1 second), and release immediately. This puts the original call on "hold." 

Listen for dial tone.

Dial the telephone number of the third person to be added. After the third person answers, you may talk with that person before returning to the original call.

To return the original caller to the line and complete the three-way conversation, press the switchhook once, firmly, (1 second), and release immediately.

NOTE: If the line is busy or doesn't answer, cancel the three-way call by pressing the switchhook twice. Continue the original conversation or try again. 

To Remove Either Person From The Conversation:

The original called party just hangs up to disconnect.

The third person is removed by pressing your switchhook once and releasing it immediately, or by the third person simply hanging UP.

All three connections are automatically disconnected when you hang up.

To Add A Different Person:

Perform a "remove" step. Then repeat the first four steps.

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To Add Or Change A Speed Call Code Number:

8-Code Speed Calling: 

• Listen for dial tone. On rotary dial 74 and wait four seconds. On push button phone equipped with pound sign (#), press 74 and then the # key.

• Listen for second dial tone, then dial the Speed Calling Code number to be changed or added (2 through 9). 

• Next, dial the local or complete long distance number you want assigned to that code number. Be sure to include "1" + area code if needed for the long distance number. 

• On push button phones press # key. On rotary wait four seconds. 

• Two short beeps indicate the new code and telephone number combination have been entered. Then hang up.

30-Code Speed Calling:

• Listen for dial tone. On rotary dial 75 and wait four seconds. On push button phones equipped with pound sign (#), press 75 and then the # key, 

• Listen for second dial tone, then dial the Speed Calling code number to be changed or added (20 through 49). 

• Next, dial the local or complete long distance number you want assigned to that code number. Be sure to include "1" + area code if needed for the long distance number. 

• On push button phones press # key. On rotary wait four seconds. 

• Two short beeps indicate the new code and telephone number combination have been entered. Then hang up.

 To Place A Speed Call:

 • Listen for dial tone. Dial the Speed Calling Code (2-9) or (20-49) assigned to the number you're calling. On push button phones, press # key; on rotary phones wait four seconds. Your call will now be dialed automatically. 

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To Answer The Second Call.

If you wish to end the first call, hang up. Your phone will ring and the second (incoming) call will be on the line.

If you want to hold the first call while answering the second call, press the switchhook once for about one second and release it. You are automatically connected with the second caller.

To Alternate Between Calls

• Depress the switchhook for about one second to alternate between calls. Each of your conversations is private and cannot be heard by the other caller. 

How To End Either Conversation:

After you have finished talking with either caller, hang up. Your phone will ring and when you answer you will be connected with the other caller. The call you disconnected will no longer be on the line. 

To Cancel Call Waiting

Before Calling ...

Listen for dial tone. On rotary dial 70 and wait four seconds. On push button push 70# and wait for special dial tone. Now dial the number you wish to call. When you disconnect your call, Call Waiting is automatically reactivated. 

During A Call...

• You must have Three-Way Calling to Cancel Call Waiting during a call. 

• Place your current call on hold by depressing the switchhook for one second. 

• Listen for the dial tone, then dial 7-0-#. On rotary dial 70 and wait four seconds. 

• Listen for special "beep-beep" tone, then depress the switchhook for one second and return to your call. 

• When you disconnect your call, Call Waiting is automatically reactivated.

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To Use Caller Number Delivery and/or Caller Name Delivery:

1. Connect the special equipment to display and capture a record of incoming calls to your phone line. 

2. The telephone numbers and names of incoming calls will be displayed on your screen, after the first ring. 

3. If you decide to take the call, simply pick up your phone receiver and answer normally. 

Note: If you choose to prevent your number and/or name from being provided to Caller ID subscribers, simply press *67 or dial 1167 (rotary) before making a call. Per line blocking is available to customers who wish to subscribe to that service. Please contact the business office for details. Every call placed with per-call or per-line blocking will be displayed on, Caller ID display units as "anonymous" or "private". Per-call or per-line blocking will not block your billing number to Emergency 9-1-1, 700, 800, 888 or 900 type calls.

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Anonymous Call Rejection (ACR) is a Caller ID Service that allows a subscriber to automatically reject all calls that have been marked "anonymous" or "blocked." It is not necessary to subscribe to Caller Number Delivery, or Caller Name Delivery to sub scribe to ACR nor is a display unit necessary. With ACR, the telephone will not ring if the person calling you has "blocked" his/her number through per-call or per-line blocking. The person calling will receive a message that the party he/she is trying to reach is not accepting calls from a blocked number. The caller will be instructed to redial without blocking the number or be asked to call the operator for assistance in completing the call. (an operator-handling charge will apply). ACR service also allows you the flexibility to turn on or off your ACR service by dialing a code, *77 to activate and *87 to deactivate. Customers using per-line blocking can dial *82 to unblock their number on individual calls.

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If the line is busy, Automatic Call Back keeps trying for up to 30 minutes. When the line is free, Automatic Call Back signals you with a special ring and places the call for YOU. YOU can place or receive other calls while Automatic Call Back is at work. You can have Automatic Call Back for more than one number at a time. To Use Automatic Call Back: a To reconnect the last number you called: 1. Listen for dial tone and press *66. 2. The number of the last call you tried to place will be called back and you will hear it ringing or you will hear an announcement telling you the number is busy. If The Number Is Busy: 1. Hang up after receiving the busy signal and Automatic Call Back will keep trying the number for 30 minutes. 2. When the number is no longer busy, you will hear a special ring. Pick up your phone and the number you are calling back will ring. If you don't pick up the phone, the special ring will repeat every few minutes up to one-half hour. To Turn Off Automatic Call Back: 1. Listen for dial tone. 2. Press *86. 3. A recording will confirm that your Automatic Call Back dialing requests have been cancelled. Customers without Tone Dial service should dial 11 for * and 12 for #. 

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To Use Automatic Recall:  1. Listen for dial tone. 2. Press *69. 3. The number of the last call you received will be called back and you will hear it ringing or you will hear an announcement telling you the number is busy. If The Number Is Busy- 1. Hang up after receiving the busy announcement. Automatic Recall will keep trying the number for 30 minutes. 2. When the number is no longer busy, you will hear a special ring. Pick up your phone and the number you are calling back will ring. If you don't pick up the phone, the special ring will repeat every few minutes up to one-half hour. To Turn Off Automatic Recall: 1. Listen for dial tone. 2. Press *89. 3. A recording will confirm that your automatic recall requests have been cancelled. Customers without Tone Dial service should dial 11 for * and 12 for #.

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To Use Call Tracing Service: 1. Hang up after receiving the offensive call. 2.Wait 10 seconds, then pick up your phone and listen for a dial tone. Remember the system traces the last incoming call. This includes the number associated with any Call Waiting tones received. 3. Press *57. If the trace is successful, and if you decide to have the trace acted upon, contact Santa Rosa Telephone Cooperative at (888) 886-2217. We will discuss the matter with you. If a com- plaint is filed with law enforcement, we will provide the trace details to them. If the number cannot be traced, an error announcement will be received. Customers without Tone Dial Service should dial 11 for * and 12 for #.

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To Use Selective Call Forwarding- - To turn on Selective Call Forwarding, To establish a Selective Call Forwarding list of numbers you want forwarded,  To add numbers to the list, or To remove numbers from the list. 1. Listen for dial tone. 2. Press *63, then 3 and follow the instructions. To Turn Off Selective Call Forwarding: 1. Listen for dial tone. 2. Press *63 and follow the instructions. o To turn off the service but save the list, hang up. o To remove one or more numbers on the list, press * and follow the instructions. , To remove all the numbers on the list, press 08* and hang up. Customers must have Tone Dial Service to use Selective Call Forwarding. 

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To Use Selective Call Rejection: To turn on Selective Call Rejection To establish a Selective Call Rejection list To remove known numbers from list 1. Listen for dial tone. 2. Press *60, then 3 and follow instructions. To Turn Off Selective Call Rejection: 1. Listen for dial tone. 2. Press *60, then 3. To turn off the service but save the list, hang up. To remove 1 or more numbers on the list, dial * and follow instructions. To remove all numbers on the list, press 08*. To remove all "Private" entries on the list, press 09*. Customers must have Tone Dial Service to use Selective Call Rejection.

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To Use Selective Call Waiting: To turn on Selective Call Waiting or to establish a Selective Call Waiting list or to add or remove numbers from the list. 1. Listen for dial tone. 2. Press *61 and follow the instructions. To Turn Off Selective Call Waiting: 1. Listen for dial tone. 2. Press *61 and then 3. To turn off the service but save the list, hang up. To remove one or more numbers on the list, press * and follow the instructions. Customers must have Tone Dial Service to use Selective Call Waiting.

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